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  • FabioDR on

    Not even a hobbist ...

    Overall score: 4,82
    This rating is not valid!

    On 2017-05-19 I paid my order with CC then asked by chat "paid, when will the order be dispatched?". Answer: "today once payment has been checked etc".
    On 2017-05-24 I have been asked to rate my "shopping experience".
    On 2017-05-25 I called to know where all my items were. Answer: "your items were out-of-stock at the time of order." False, one item was on stock and the other was confirmed by chat before order issue. Answer: "We can back order the items or refund you". My complaints: a) I would have known before and not been forced to call to discover it b) back order does not yet mean a delivery date to me. Answer: "Then we will refund you". They did not even have an idea what purchase order means... Or maybe they want not to know...

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