|Navigation, Product Selection||1.00/5|
|Product Range, Availability||1.00/5|
|Product Information, Presentation||3.00/5|
|Delivery options and costs i.e. collection options||1.00/5|
|Terms and Conditions||1.00/5|
|Order process, transaction and delivery|
|Accuracy of shop information (e.g. stock levels)||1.00/5|
|Customer service during/after delivery||1.00/5|
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