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RSS Shop Rating: Overclockers UK

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This merchant has been rated 10 times (5 valid reviews)

Overall impression: :-{ (2.40/5)
Last 3 months: :-{ (2.40/5)

All ratings in detail:

Part 1: Online Shop

Navigation, Product Selection::-) (4.00/5)
Product Range, Availability::-| (3.00/5)
Product Information, Presentation::-) (4.00/5)
Customer service prior to ordering (Advice, Requests):X-P (1.00/5)
Price:X-P (1.00/5)
Delivery options and costs i.e. collection options::-| (3.00/5)
Payment (Options, Handling)::-) (4.00/5)
Terms and Conditions::-{ (2.00/5)
Website Performance::*) (5.00/5)

Part 2: Ordering and delivery

Order Process::-| (3.00/5)
Accuracy of shop information (e.g. stock levels)::-| (3.00/5)
Confirmation of delivery, Package tracking::-| (3.00/5)
Delivery time:X-P (1.00/5)
Packaging and actual product content:X-P (1.00/5)
Customer service during/after delivery:X-P (1.00/5)

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Comments on ratings (Important Note):

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5) "Goods did not arrive,refund received over 3 months later"

Nearly took these jokers to court as they would not refund me for goods not delivered. Through a friend, I heard that they have the latest gear - once ordered, I never got the goods and it took over three months, 5 letters and many phone calls to get a refund.

Once bitten, twice shy. Never again!!

Adamsky on 07/14/2014, 01:07

4) "Amazing Shop!"

Wow... what can i say. Found this Shop as i had a look for some nice overclocking stuff. There is really no other shop around the www, where i could found such a great community and such amazing stuff! Bought a new OC graphics card and different watercooling-stuff. Payment, Delivery and the amazing support through the forum really make this shop my prefered one.

hyre on 06/18/2012, 10:24

3) "Unfair shipping/refund policies"

If you order something from these guys and it arrives in perfect working condition - no problems.

If not, and you have to send it back - watch out, particularly if you live outside the UK.

I ordered a Corsair 500R case which was unfortunately damaged - front bezel smashed on one side.

Set up RMA - no problem. As I live in Ireland it costs quite a bit to ship something large back, but I stumped for it after being told postage costs would be refunded.

Received refund for the case - not for the shipping to/from - this was almost 50 euros in the end. So after expending 50 euros, I have nothing to show for it.

I should have just bought it from another retailer which covers refunding of postage costs - Amazon are unbeatable in this regard.

Definitely not recommended - avoid these guys.

focb on 04/16/2012, 17:05

2) "WARNUNG: Kein Tausch defekter Produkte!"

Eine nachweislich defekte Grafikkarte wurde nicht getauscht. Stattdessen wird behauptet, sie sei in Ordnung. Das Testprotokoll wird jedoch auch nach Androhung rechtlicher Schritte geheim gehalten. Die ergebnislose Überprüfung und der Rückversand werden in Rechnung gestellt. Ich habe widersprochen, da die Karte nachweislich defekt ist. Daraufhin hat Overclockers UK gedroht, daß die Karte bei Nichtbegleichung der Rechnung nach sechs Monaten ZERSTÖRT wird. Gegen diese ILLEGALEN Praktiken setze ich mich derzeit zur Wehr. Ich habe meine Rechtsschutzversicherung mit diesem Fall beauftragt.

HWc5BB0a5m on 09/21/2010, 21:44

1) "Bei Kreditkartenzahlung zusätzliche Adressbestätigung nötig"

Mehrere Versandoptionen nach Deutschland. Unschön: bei Kreditkartenzahlung muss man eine Kopie einer aktuellen Kreditkartenabrechnung und einen Kontoauszug hinschicken, zur Adressbestätigung. Immerhin wurde das schnell bearbeitet und die Ware am selben Tag versandt (mit DHL Express für 15 €). 2 Tage später war sie dann da.

fklwhfjwudfj on 04/29/2010, 17:50

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