UK (active)AustriaEUGermanyPolandSkinflint (UK) » Shop Rating:

RSSReview for by focb

X-P Overall rating 1.75/5
Website/online shop
Navigation, Product Selection:-| 3.00/5
Product Range, Availability:-| 3.00/5
Product Information, Presentation:-| 3.00/5
Customer service prior to ordering (Advice, Requests):-{ 2.00/5
Price:-) 4.00/5
Delivery options and costs i.e. collection options:-) 4.00/5
Payment (Options, Handling)X-P 1.00/5
Website Performance:-| 3.00/5
Order process, transaction and delivery
Order ProcessX-P 1.00/5

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  • focb on 02/13/2012, 12:33

    Pain in the arse.

    Why do they persist with this bizarre login system?

    For users outside the UK, and I currently live in the ROI, this is a nightmare for starters. Nowhere do they state how to log in without a UK postcode, and even then it doesn't work half the time even if you do enter 'Ire/ire' as the postcode.

    Secondly, my first attempt to pay with Paypal was not accepted and resulted in a failed order. I can understand that, as it is an overseas Paypal account and some errors did come up.

    But then I tried to pay with a Mastercard, which went through fine, and entered the additional security from the bank etc. etc. and the order was listed as accepted and payment successful.

    Followed up today just to be sure and I was advised that the payment was declined. No reason given, nothing.

    I sent them an email saying to just cancel everything as their process to order is just a nightmare and will order from from now on.


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