UK (active)AustriaEUGermanyPolandSkinflint (UK) » Shop Rating: scan.co.uk

RSSReview for scan.co.uk by btg_uk

:-| Overall rating 3.24/5
Website/online shop
Product Information, PresentationX-P 1.00/5
Price:-| 3.00/5
Delivery options and costs i.e. collection options:-| 3.00/5
Payment (Options, Handling):*) 5.00/5
Order process, transaction and delivery
Order Process:-) 4.00/5
Accuracy of shop information (e.g. stock levels)X-P 1.00/5
Confirmation of delivery, Package tracking:-) 4.00/5
Delivery time:-) 4.00/5
Packaging and actual product content:-) 4.00/5

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Rating comment

  • btg_uk on 12/15/2010, 13:01

    Sends out OEM hard drives with no manufacturer warranty

    I bought from Scan in the past and was quite happy with the general service and the delivery time. At least until I now ordered an Hitachi HDS721010CLA332 1TB SATA hard drive from them. The drive arrived quickly and in time, but when I checked the manufacturer warranty on the Hitachi website I had to find out that Scan has sent me an OEM drive which doesn't come with any manufacturer warranty. On their website there is no mentioning that they are selling OEM drives. This is at least a very dishonest business practise and legally questionable, and I am really disappointed that a retailer has to fall back to deception to sell items of less value at full street prices.

    Funny enough, when I ordered another drive of the same type from a different online retailer (L****a-T*k) the drive I got covered the full 3 year warranty that I expected.

    As the only option was to send the drive back at my expense and probably wait weeks for a refund I decided to take the punt and keep the warranty-less OEM drive.

    So if you're shopping around for a hard drive I strongly recommend to refrain from buying from Scan, at least as long as they refuse to clearly communicate which drives are OEM variants and which not.
    reply

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