|Navigation, Product Selection||3.00/5|
|Product Range, Availability||1.00/5|
|Product Information, Presentation||1.00/5|
|Customer service prior to ordering (Advice, Requests)||4.00/5|
|Delivery options and costs i.e. collection options||1.00/5|
|Payment (Options, Handling)||1.00/5|
|Terms and Conditions||3.00/5|
|Order process, transaction and delivery|
|Accuracy of shop information (e.g. stock levels)||1.00/5|
|Confirmation of delivery, Package tracking||1.00/5|
|Customer service during/after delivery||4.00/5|
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